General Information

Job Title
Senior Design Manager, Creative Services
Job ID
Areas of Work
Employment Type
Contract to Permanent (Full-Time)

Description & Requirements

Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. In 2015, Bain & Company opened the Global Business Services Center in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Europe, the Middle East and Africa. Bain is consistently recognized as a Great Place to Work.

The Role

As a Senior Design Manager, your role involves offering strategic design advice and guidance to client teams, business partners, and design teams. Your primary objective is to influence, shape, execute, and deliver creative solutions and experiences that are tailored to high-impact client situations and commercial objectives. Drawing on your experience and expertise as a design industry leader, you employ innovative and cutting-edge design strategies that effectively communicate the client's message and goals.

The role is based in Warsaw and requires working in a hybrid model


  • Expert integrated designer and project manager, focused on regional/global high-impact client experiences, setting clear expectations with client teams, business partners and design teams on scope, resources, time, budget
  • Strategic advisor and design partner to the business on innovative and creative design solutions in support of Bain’s client and commercial activities
  • Strategic thought partner to senior leadership on financial planning and scaling regional design services ie., roadmap planning (enhanced service offer), headcount planning and resource management (location, level, growth). Develop immediate and short-term goals for complex projects and initiatives based off of business needs of the department.
  • Proactively take the lead on regional/global opportunities for team and design service growth and performance improvements
  • Manage and mentor a team of Design Managers and senior designers to deliver design solutions for client teams and business partners
  • Ensure team performance is being effectively coached, monitored and overseen, with adherence to Creative Services KPIs, service levels, and Bain Operating Principles. Utilize data insights and trends to further enhance team performance.
  • Cultivate a team environment that promotes growth, learning, and development, fostering a culture where individuals and teams can thrive and reach their full potential
  • Coach and guide individual performance and growth through timely feedback, project debriefs, and ongoing regular professional development check-ins. Effectively listen and engage with team members, encouraging a diversity of view points and reacting to employee's needs to succeed. Inspire team by celebrating contributions, high impact of work and collaboration.
  • Lead and execute design projects, oversee and manage customer expectations, and define project objectives/goals clearly across within and across regions
  • Leverage team tools to prioritize immediate and short-term goals for complex design projects, consider current and evolving business needs of the department and clients to ensure efficient use of time/resources across regional/global team
  • Own individual work and lead projects across a team of regional and global designers to deliver high-quality results while mentoring Design Managers to increase knowledge share


  • Senior leadership experience working with regional/global virtual teams across timezones, cultures
  • Demonstrated track record as a designer within a corporate environment and supported by a diverse PORTFOLIO that encompasses business presentations and visual communications, designed for both print and digital mediums, with a focus on data analysis and compelling storytelling.
  • Expert knowledge in Microsoft Office and Adobe Creative Suite
  • Excellent communications and influencing skills
  • Leadership and project management experience
  • Deep understanding of instructional design principles, adult learning theory, and training methodologies
  • Knowledge of industry best practices and emerging trends in training and development
  • Strong organizational, interpersonal, and relationship-building skills
  • Practical and innovative problem-solving skills
  • Customer-centric mindset with an ability to handle multiple projects and deadlines simultaneously
  • Proven ability to lead and execute projects, oversee and manage customer expectations, and define project objectives/goals
  • Meticulous attention to detail


We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.