Bain & Company, Inc.

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. 

POSITION SUMMARY

The TSG Support Coordinator role at Bain is responsible for providing technical support and assistance to employees with IT-related issues and problems. This individual will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems, maintaining an accurate inventory and repair log, enforcing TSG guidelines and policies, and managing user accounts and permissions. Additionally, the Coordinator will need to coordinate off-site repairs with external vendors, test new applications and upgrades, monitor backups, assist in supervising and training junior TSG staff and conduct end-user training programs. This is a demanding and results-oriented environment that requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.

WHAT YOU’LL DO

Operations & Support : -

• Serve as the primary contact for IT related problems and issues for Bain employees

• Install, configure, and upgrade software and operating systems

• Investigate, troubleshoot and resolve hardware and software problems on computer systems

• Maintain accurate inventory database, repair log and activity log

• Enforce TSG guidelines and policies

• Manage user accounts and set permissions

• Work with other TSG staff to test new applications and upgrades

• Coordinate off-site repairs with external vendors

• Monitor backups and periodically test backed-up data

• Assist in supervising and training more junior TSG employees

• Lead end-user training programs

Knowledge, Skills, and Abilities

• Demonstrated interest and aptitude in technology and technical issues

• Communicate well with customers and members of the team, display a confident and self-motivated approach

• Strong time management and prioritization skills in a multi-tasking environment

• Ability to work well in a team environment, support other members of the TSG team as they support our customers

• Ability to be calm and think clearly under pressure

• Aptitude for analytical problem resolution, troubleshooting skills and approaches

ABOUT YOU

Education OR equivalent combination of education, training, and experience: 

• Associate's/Bachelor’s degree or an equivalent combination of education, training and experience 

Experience:

• Previous corporate experience preferred

• Experience in a customer service or technical support role

• Experience with remote support tools and techniques

• Experience in managing and prioritizing service requests and escalations

• Experience in creating and maintaining documentation, processes, and procedures

Additional Requirements:

• Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 63 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.