WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll work in Creative Services, a team part of Bain's global Operations organization that specializes in providing high-quality presentation design services to support our consulting teams and practices. Our designers seamlessly integrate design expertise, storytelling techniques, and data visualization skills to create presentations that deliver insights with clarity and impact.

WHERE YOU’LL FIT WITHIN THE TEAM 

As a Senior Operations Specialist for workflow management, you are the first point of contact in Creative Services for client teams and business partners for design requests and support. Your role is to actively scope and align on expectations for the work and assign to a designer for production. Your extensive knowledge and skills in workflow management will enable you to troubleshoot workflow issues and improve workflow processes, as well as guide and train colleagues on scoping, time management, and client communication.

WHAT YOU’LL DO           

• Collaborate with client teams and business partners to assess, prioritize and allocate resources for design requests, making recommendations as needed
• Respond and own design requests through completion, ensure expectations are aligned and that design requirements are met within established deadlines
• Drive fast turnaround design solutions for customers according to Bain and client brand standards; this includes being autonomous and confident in balancing competing demands and making quick decisions
• Monitor dashboards and track project information to ensure service is meeting department KPIs and service agreements
• Troubleshoot and problem-solve workflow systems or process issues
• Contribute ideas and drive projects that improve workflow processes, systems, and technology
• Mentor and coach Workflow colleagues on scoping, prioritization, time management, resource allocation, and client communications

ABOUT YOU

• You have a Bachelor’s degree or an equivalent combination of education, training, and experience with 3+ years of experience working as a workflow or project coordinator within a design-focused environment, preferably using Adobe Workfront or a similar project management tool
• You have professional fluency in written and spoken English
• You have excellent communication skills
• You have proven strong project management experience
• You have expert proficiency in Microsoft Office and a working knowledge of Adobe Creative Suite