General Information

Job Title
NPS Prism - Senior Commercial Operations
Job ID
Areas of Work
Business Operations
Employment Type
Permanent Full-Time
Sao Paulo

Description & Requirements

Company Profile:

Bain & Company is one of the top management consulting firms in the world

NPS Prism is the largest startup within Bain and is a cloud-based customer experience benchmarking service that provides actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Our customers use NPS benchmarks to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 100, serving dozens of clients around the world, including clients in India.


Position Summary:

NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business.  Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build Bain’s largest startup and take NPS Prism into the future.

The Senior Associate will work closely with the Brazil NPS Prism Commercial Director, , General Manager, and Bain Partners to deliver a commercially successful product that spans core sectors across all regions. 

Essential Functions:

  • Work with target industries / geographies, Bain practices and partners to develop the go to market commercial approach and selling story in new markets for NPS Prism
  • Leads a group of Associates and Analysts to execute multiple  projects simultaneously 
  • Contribute in the selling process from start to finish with supporting commercial team and/or Bain Partners in selling the instrument and engaging prospective clients
  • Partner with the account manager to provide pre-sales and post-sales support to clients
  • Assist in creating content for demos and trainings with current clients ; Lead demos
  • Extend support in proposal development for potential clients and renewal discussions for current clients
  • Manage client pipeline to increase Prism client penetration 
  • Collaborate with Bain partners, Prism LT and multiple stakeholders across Prism’s Commercial, Product and Operations teams on a day-to-day basis
  • Undertake analytics on Prism data for products across industries to guide the creation of insights for our clients
  • Take responsibility for assigning work streams to Associates and Analysts. Monitors and manages workload and resolves overloads. 
  • Is proficient at identifying and using the relevant analytical tools and ensure zero-defect in all work streams and ensures quality work delivery 
  • Understand client needs and situations and adapt to case expectations. Show ability to resolve complex issues across work streams.


Education and Work Experience:

  • 6+ years of in-depth experience with customer insights /primary market research and analytics at a consulting firm, market research agency or data provider
  • Incumbent should have pursued MBA from top-tier institute or statistical/analytical course from a Tier 1 university
  • Preferred: Concentration in Marketing, Business Analytics, Market Research is strongly preferred

Knowledge, Skills and Abilities Required:

  • Candidates should possess excellent analytical, problem solving and communication skills and should be a team player 
  • Should be experienced in direct client interaction
  • Prior experience in similar primary research studies or design of such studies is preferred
  • Ability to handle multiple tasks and work under pressure
  • Knowledge in any of the tools such as Alteryx, Tableau, SQL is a plus
  • Should possess exceptional skills in Microsoft Excel and PowerPoint