Bain & Company, Inc.

Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. In 2015, Bain & Company opened the Global Business Services (GBS) Center in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Europe, the Middle East and Africa.

Key Responsibilities and Activities:

• Provide daily direction, communication, and coaching to the T&E tam team
• Ensure all travel and expense practices adhere to company policies and applicable legal regulations
• Conduct new hire support, provide regular performance feedback, and discuss professional development in one-on-one meetings
• Oversee correspondence, identify unusual trends, build strong relationships with key partners 
• Review controls on outstanding employee credits and duplicate expenses
• Respond to escalated inquiries, oversee expense review for internal/external audit requests, and perform other duties as requested
• Resolve system issues with Global Financial Systems Support
• Identify ways to improve customer experience through system enhancements and new technology
• Continuously seek ways to improve efficiency, reduce costs, and enhance the user experience for employees when managing travel and expenses
• Lead, motivate, and inspire the team to achieve performance targets and deliverables
• Foster a positive, inclusive, and collaborative working environment 
• Regularly assess team members’ performance, providing constructive feedback to improve their work
• Conduct performance reviews, set development goals, and support career growth for team members

Role Requirements:

• Deep functional knowledge of Travel & Expense principles, processes, and best practices
• Educational background in Finance &  Accounting or related areas
• Extensive managerial experience in leading Travel & Expense teams and overseeing operations 8+years
• Ability to provide strategic advice, guidance, and insights in the specialized area of Travel & Expense  
• Experience in driving process improvements / process changes 
• Strong leadership skills with the ability to mentor and coach team members effectively
• Excellent written and verbal communication skills for engaging and collaborating with stakeholders and senior management
• Proficiency in using advanced ERP financial systems, reporting tools, and analytics software
• Effective organizational and time management skills to manage resources and prioritize tasks
• Proven ability to analyse complex situations, make decisions, and drive results
• Commitment to upholding company policies and promoting a culture of excellence and professionalism

We offer:

• Comprehensive onboarding and trainings – we are a CIMA certified employer, we support those employees interested in obtaining CIMA certification
• A very friendly working environment
• Hybrid work (40% time work in office, 60% time work from home)
• Daily work with English and/or other foreign languages
• Beautiful office in Warsaw city center (al. Jana Chrystiana Szucha) with fully stocked office cafeteria
• Very abundant benefit package: private medical care & dental care, multisport card, yoga classes, life insurance, employee referral program, technology & ergonomics allowance, video game room, leisure zone.
• Integration activities, lunches, dinners and Offsite trips

WHAT MAKES US A GREAT PLACE TO WORK: 

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 15 years. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.