Bain & Company, Inc.

ABOUT US:

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. 

Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2015, Bain & Company opened the Global Business Services Center in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Europe, the Middle East and Africa. 

WHO YOU'LL WORK WITH:

As the Manager - Vendor, Compliance and Operations, you'll join a global team called Results Talent Network (RTN). RTN is a new solution launched by Bain in 2020 in order to build a virtual, scalable network of independent functional experts, implementation specialists and buffer resources to augment Bain case teams and other pools of Bain resources globally.

The RTN has been built to address increasing client demand for deeper expertise and implementation functions to (1) provide relevant, point-expertise that is case specific; (2) deliver results at a lower price point while enhancing the value proposition; (3) compete with competitors who have built up an in-house and/or affiliated contractor network with deep expertise; and (4) help provide ‘buffer’ resource/variabilise key pools of Bain talent (for case teams and elsewhere)

WHAT YOU'LL DO:

Based in Bain GBS Center in Warsaw the role presents an exciting opportunity for a seasoned and savvy professional in contingent talent management, to help drive and lead RTN’s delivery operations – including vendor management operations - and global compliance. As the Manager - Vendor, Compliance and Operations, you will be part of the RTN’s Global Operations team, working closely with the broader Global RTN leadership team to contribute to the success on the crucial ongoing transformation of RTN’s operating model, and support a new chapter of scaling for RTN globally. 

Within this role you will report to the Director RTN Global Operations. On the Delivery Operations and Compliance side, you will lead a team of regional coordinators who will manage local operations & compliance activities – as part of the end-to-end process of RTN request management - while you will act as an escalation point for any issues. Additionally, you will own and manage RTN’s global compliance framework, potentially with the support of a compliance coordinator, and be the key connection point between RTN Global Leadership, Regional Managers in charge of customer and contractor success, and internal Bain business functions leads (Legal, Tax, Risk including TPRM). On the operations side, you will also be responsible for managing RTN’s operational relationship with external talent providers. This will include tracking and managing SLA’s, acting as an escalation point for any operational issues linked to RTN’ vendors, and contributing (on the operational side) to grow / enhance the ecosystem of RTN’s preferred talent providers in close coordination with RTN’s Regional Managers and Global Leadership.

Essential Functions: 

• Own RTN’s global compliance framework: compliance with local employment, immigration and tax law related to contingent workforce; compliance with RTN’s global risk mitigation plan
• Accountable for global compliance (L2) of RTN’s operations related to all deployments including close coordination with Legal, Tax, Risk (TPRM) at the global level
• Own performance of RTN deployment services (compliance vetting, contracting, onboarding/offboarding, time-sheeting & payment services) across geos as part of the end-to-end process of RTN request management
• Accountable for operational relationship with RTN’s talent providers: track and manage SLA’s, act as an escalation point for any operational issue, contribute on the operational side to grow / enhance the ecosystem of RTN’s preferred talent providers  
• Manage regional coordinators in charge of local delivery operations & compliance activities and act as an escalation point on compliance elements / application

Global compliance & operational performance of RTN’s deployments (40%)

Vendor Management (30%)

Manage regional resources (20%)

Global compliance framework (10%)

ABOUT YOU:

Education

• Bachelor’s degree at minimum

Experience

• Experience as an MSP account manager managing compliance and operations for a contingent workforce program
• Experience in successfully managing multiple stakeholders across multiple geographies
• Experience in managing a team 
• 7-10 years of professional experience

Knowledge, Skills, and Abilities

• Expertise in talent acquisition and talent staffing, notably in the contingent talent space
• Expertise in compliance management for contingent workforce management in multiple regions/geographies
• Expertise in operations for international contingent workforce programs, supporting the end-to-end process (Procure to Pay) on the operational side 
• Expertise in vendor operational management including managing SLAs and developing supply on the operational side
• Result oriented with good ability to proactively drive, improve and innovate on the work process
• Good leadership skills with the ability to manage and develop a small team (3-4)
• Highly responsive and flexible with ability to work effectively cross-functionally within a global organisation
• Ability to manage confidential and highly sensitive information with the highest levels of discretion
• Outstanding written and verbal communications skills

WHAT MAKES US A GREAT PLACE TO WORK:

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #3 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

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