Bain & Company, Inc.

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH 

You’ll join our Design experts within the AI, Insights & Solutions team. This team is part of Bain’s digital capabilities practice, which includes experts in analytics, engineering, product management, and design. In this multidisciplinary environment, you'll leverage deep technical expertise with business acumen to help clients tackle their most transformative challenges. You’ll work on integrated teams alongside our general consultants and clients to develop data-driven strategies and innovative solutions. Together, we create human-centric solutions that harness the power of data and artificial intelligence to drive competitive advantage for our clients. Our collaborative and supportive work environment fosters creativity and continuous learning, enabling us to consistently deliver exceptional results.

WHERE YOU’LL FIT WITHIN THE TEAM

Working within AIS as a Design Intern provides an unparalleled opportunity to work on big, impactful challenges for leading brands and businesses, and to experience and learn from multiple different types of projects across industries.

Common stages of work include: 

• Discovery: Help clients understand the business, user and technology landscape. Identify priorities and assess risks to generate a transformative path forward.
• Ideation: Use design principles to guide ideation, continue to refine priorities and focus on highest potential opportunities.
• Design and Validate: Create concept experiences based on deep user ethnography to bring an idea to life, and test customer desirability, commercial viability and tech feasibility. 
• Create and Launch: Build experiences, products, services, and launch full-scale new businesses/business models
• Scale: Drive commercial growth of the corporate startup, product, or service. 

WHAT YOU’LL DO 

As an Expert Manager, Design in AIS, you will:

Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth

• Lead qualitative research and synthesize learnings into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
• Facilitate ideation workshops and creative sessions
• Envision and conceptualize new business ideas and services with game changing potential and bring them to life through creative storytelling
• Iteratively design and refine solutions through low- to high-fidelity prototyping 
• Stand up experiments and pilots to validate/evaluate new products, services or businesses 

Work closely with case management to support cross-functional process management and project delivery and ensure that AIS delivers successfully

• Help ensure that AIS is successful at delivering high-impact results
• Independently lead design portion of case work; plan workflows, identify, prioritize, and execute on highest value add activities, oversee work for more junior designers
• Consistently help build alignment on case priorities and backlog; enable seamless relationship with case team
• Effectively collaborate with, co-create with, and influence multiple stakeholders (case team, client team, experts, outside partners)
• Build relationships with senior level client stakeholders

Help to bring Bain to the next level as a business

• Enhance AIS brand through support of external marketing activities
• Play an active role in the recruitment of new design talent 
• Build the AIS knowledge base by capturing learnings from client engagements
• Teach and transfer knowledge, expertise, and capabilities to Bain teams and client teams
• Serve as a supervisor for more junior members of the (design) team
• Support new business development for AIS
• Contribute to AIS culture creation and take on team, office, or firm initiatives

Success in this role will require:

• 8-10 years of hands-on experience shaping digital products, services, and/or new ventures (or equivalent experience)
• A thorough understanding of Design Thinking and Agile methods
• Skillset expertise focused on strategic design, research, UX/UI, service design, omnichannel experience design, and/or digital product design 
• Experience leading workstreams independently and overseeing more junior designers
• Comfort with and passion for all parts of the design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
• Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro, Webflow, Adobe CS)
• Excellent communication, presentation and collaboration skills
• A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment
• This role requires approximately 30% travel to clients.

An ideal candidate will also have: 

• Experience working in a client services environment 
• An understanding of business strategy
• Proficiency in English and Spanish is required

If this sounds like you, please apply with your CV and a current portfolio displaying a record of your experience in developing concepts and designing products and services.