Bain & Company, Inc.

DIRECTOR, APAC HR OPERATIONS

Kuala Lumpur

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. 

WHO YOU’LL WORK WITH

The Regional HR Operations Director will lead and manage the operations for the Regional HR Operations Function. Key activities will include building, growing and managing a team providing service to all supported regional offices including onboarding support, HR systems administration (HCPD, CTSU, UF, Workday), HR analytics, reporting and decision support and departure support; collaborating regularly with local and regional HR teams to ensure proper management of HR data for the staff in their offices; driving experience sharing and standardization of HR operations across the region and the globe for select processes; and managing, mentoring, and motivating the HR Operations Function team

WHERE YOU’LL FIT WITHIN THE TEAM:

Effectively manage HR Operations Function output delivery for Local Human Resources within the region:  

• Effectively lead, manage, and develop the regional HR operations team. Grow the team to be the center of regional HR Operations.
• Serve as regional lead for transformation of globally aligned processes (to be determined), with strong collaboration with other regional peers
• Actively participate in process redesign and transformation efforts to drive standardization, automation, and sharing of best practices while ensuring zero defect output across multiple disciplines (HCPD, CTSU, Reporting, Workday, etc.)
• Working closely with local, regional, and global HR teams and program management teams within the region, define additional process redesign efforts to onboard to the HR Operations Function to ensure we continue to evolve the services provided to meet the demands of the business environment
• Align with regional/local office stakeholders on business requirements and SLAs (minimum levels of service and respective KPIs) for region.  Monitor/track performance on these SLAs and identify opportunities for improvement.   Manage feedback process to ensure we are hearing direct feedback from offices on how the HR Operations Function is serving business needs
• Manage communications to local offices about process re-design and the impact on local processes. Collaborate with HR systems administration, technology, and automation partners to enable new processes and activities and continue to increase efficiency and quality of existing processes and activities
• Build strong rapport with HR teams supported to continue to build OneTeam focus for the HR Operations Function
• Lead the team in driving a strong service culture 
• Manage team allocations to balance across competing priorities 
• Directly supervise, coach and mentor HR Operations team members. Instill a OneTeam and customer service culture.  Ensure the team is delivering consistent, high quality work    
• Manage professional development for all HR Operations Function regional employees through coaching and investment in professional development.  Offer learning opportunities for team members (beyond what is offered by the office).   Engage with employees on development plans for to ensure they are working toward goals

ABOUT YOU

• Minimum of 8-10 years of related HR experience, preferably in a professional services environment; experience must include a strong background/expertise as an HR generalist; experience as an HR Systems Coordinator or Analyst preferred
• Working knowledge of HRIS (Workday preferred); experience with workflow management tools (e.g., Service Now), process automation and low code/no code tools a plus
• Demonstrated ability to manage multiple projects at a time gaining consensus across multiple stakeholder
• Bachelor’s degree or an equivalent combination of education, training, and experience
• High level of discretion – ability to deal with highly confidential information appropriately
• Strong communication (written and verbal), interpersonal and problem-solving skills; ability to effectively address tricky situations and have difficult conversations
• Strong customer focus
• Strong orientation toward collaboration and teaming
• Self-starter with strong organization skills/detail orientation - ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment 
• Willingness to work across time zones as needed
• Occasional travel