Bain & Company, Inc.

Company Overview

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick.  The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 67 offices in 40 countries, and its deep expertise and client roster cross every industry and economic sector.

Global Business Services (GBS) is a network of five interconnected business-function hubs serving Bain globally to run our business, support other functions, and help drive innovation internally.
 We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. 
 Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.

 Position Summary:

The Director, Employee Relations provides regional HR leadership and directs HR risk management initiatives to help the firm achieve our strategy and mission.  The Director will provide expertise and guidance to support HR teams in responding to a range of employee relations issues, advising  the HR Managers and HR Business Partners as well as HR Partners, OH and Regional Leadership.  Working collaboratively with internal employment counsel and the Global ER team, the Director will design and implement robust employment risk mitigation measures.  

Responsibilities & Duties:

• Drive prompt and effective resolution of a broad range employee relations matters 
  • Direct complex and sensitive employee relations investigations including conducting interviews, determining findings and making recommendations on successful outcomes aligned with Bain’s culture and Operating Principles and ensuring appropriate documentation and follow up actions 
  • Identify patterns and trends in employee relations issues to identify proactive risk mitigation measures and partner with front line HR to ensure appropriate risk mitigation measures
  • Manage tracking of internal case management and regular reporting
• Manage triage for Employee Relations issues across the regions
  • Analyze and assess Employee Relations issues escalated to the regional HC/ER team to determine level of engagement needed, investigation protocols and next steps
  • Advise front-line HR Leads/Business Partners on strategy for addressing complex HR issues and employee relations matters and investigations
  • First point of contact for Employee Relations matters within the region including issues raised on True North anonymous hotline
• Implement policies that are in full compliance with existing regulations and identified Bain best practice and fully aligned with Bain’s talent goals
  • Support local office policy development
  • Identify opportunities to drive regional consistency on policies
  • Provide input and expertise to global policy development
• Build risk management capabilities of front line HR teams to ensure strong HR talent across the APAC region
  • Provide high touch support to local offices
• Provide back-up training coverage including global training sessions and local harassment prevention training
• Handle adjudication of complex and sensitive background check issues
  • Work closely with manager of background check team to give guidance on tricky situations
• Build trusted, collaborative relationships with local HR teams, Office Heads, and HR Vice Presidents to ensure effective resolution of employee relations matters.
• Act as a strategic advisor to regional and global stakeholders, providing expert guidance on sensitive issues and aligning approaches with Bain’s culture and risk posture.
• Partner with Legal, Global ER, and HR leadership to ensure consistency, transparency, and proactive communication on ER-related initiatives across the region.
• Other Employee Relations, risk and compliance duties, including various projects as needed
  
  

Qualifications

• Bachelor’s Degree in a related field (or an equivalent combination of education, training and experience) is required 
• Comprehensive knowledge of Human Resources including employment law, wage/hour, accommodations, etc, typically gained through at least 11+ years of progressive Human Resource experience with demonstrated experience in managing complex employee relations investigations preferably in a professional services environment
• Experience working across the Asia Pacific region
• Strong interpersonal, communication and project management skills 
  • Ability to juggle multiple priorities and meet deadlines
  • Solid organizational skills and attention to detail
  • Strong process skills of follow up and follow through
  • Strong verbal and written communication skills
• Sound judgment and discretion when dealing with highly confidential and sensitive information
• Strong critical thinking and analytical skills with a solution-oriented mindset 
• Ability to interact with employees (at all levels) in a fast-paced, highly matrixed environment, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism 
• Proficient in Word, Excel, PowerPoint