General Information

Job Title
IT Support Associate
Job ID
92819
Areas of Work
Business Operations, Technology & Engineering
Employment Type
Permanent Full-Time
Location(s)
Warsaw

Description & Requirements

The role:

The Associate position at Bain is a technical support role that is responsible for providing assistance to employees with IT-related issues and problems. The Associate will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems. They will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, coordinating off-site repairs with external vendors, and supporting the development of end user training programs. This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.


Responsibilities:

  • Serve as the primary contact for IT related problems and issues for Bain employees
  • Install, configure, and upgrade software and operating systems
  • Investigate, troubleshoot and resolve hardware and software problems on computer systems
  • Maintain accurate inventory database, repair log and activity log
  • Enforce TSG guidelines and policies
  • Manage user accounts and set permissions
  • Coordinate off-site repairs with external vendors
  • Work with other TSG staff to test new applications and upgrades
  • Support development of end user training programs


Requirements:

  • Associate's/Bachelor’s degree or an equivalent combination of education, training and experience 
  • 0-2years of experience in corporate environment with focus on technical support or customer service role 
  • Good command of English 
  • Interest and aptitude in technology and technical issues
  • Good communication skills with focus on customers and members of the team, display a confident and self-motivated approach
  • Strong time management and prioritization skills in a multi-tasking environment
  • Ability to work well in a team environment, support other members of the TSG team as they support our customers