Bain & Company, Inc.

About us

Bain & Company is a global management consulting that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you will work with

This role is based out of the Marketing and Customer Experience (MCX) team at the BCN in the broader Customer Center of Excellence. MCX team works on building and deploying analytical solutions pertaining to Bain’s Customer Practice, delivering quality analysis and generating strong business insights in topics around Brand, Marketing, Sales and Customer Experience Transformation. The team primarily helps Bain case teams, across geographies and industries, solve critical client issues by applying battle-proven diagnostics/ solutions that can identify client pain points related to marketing, brand, and customer strategy. They also play a significant role in creating, testing, and contributing to the proprietary products and Bain IP within the domain, in close collaboration with Customer Practice leadership.

What you’ll do 

About you

1. Work experience range in case highest qualification is undergraduate studies 2-5 years(preferably with degree in engineering / business / economics) and for Postgraduate(preferably MBA) with 0-3 years 
2. An understanding (or experience) of Customer (MCX focused) topics with an insight into data, metrics and trends covered within this space is a good to have
3. Experience with any of the following topics is a plus – survey-based tools and analytics, diagnostics, data analytics and benchmarking
4. Domain Experience in Brand, Marketing, Sales and/ or Customer Experience topics
5. Excellent problem solving skills to lead the team towards pragmatic solutions 
6. Excellent project management and team management skills is a plus
7. Proficient at using various analytical and reporting / visualization tools 
8. Ability to handle multiple tasks and handle dynamic case expectations 
9. Highly effective communication skills and ability and deliver clear and professional presentations to senior stakeholders (Bain managers, partners and clients) 
10. Highly effective coaching and mentoring skills 

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.