General Information

Job Title
Analyst (Tableau/Alteryx), NPS Prism
Job ID
68872
Category
Analytics
Employment Type
Permanent Full-Time
Location(s)
New Delhi

Description & Requirements

Company Profile:
Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 65 offices in 40 countries, and its deep expertise and client roster cross every industry and economic sector.

NPS Prism is a cloud-based customer experience benchmarking service that provides actionable insights and analysis that guide your creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets you see how you compare to your competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Use NPS benchmarks to propel your growth and outpace the competition.

Position Summary:
NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build Bain’s largest startup and take NPS Prism into the future.
Prism India Hub modeler will work closely with the Prism India Hub Team Manager, NPS Prism Product Manager, General Manager, Bain Partners, and the Proprietary Data group to build and deliver a commercially successful product that spans core sectors across all regions.

Essential Functions:

  • Build client-ready visualization dashboards using tools like Tableau with some support from senior team members
  • Support product development and delivery of new and existing NPS Prism instruments to subscription customers
  • Analyze the data using tools like Alteryx
  • Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification
  • Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology
  • Work in a team setting, understand the key aspects of delivery and turn them around with some guidance from senior team members
  • Build hypothesis and ask the right questions that can shape up the analysis and build robust analytical models which can solve the problem at hand

Qualifications:


  • Work experience: Up to 2 years of experience in areas related to digital analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations
  • Education Required: Incumbent should be a graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university
  • Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research is strongly preferred.
  • Experience Required: Up to 24 months of in-depth experience with working on Tableau and/or Alteryx
  • Knowledge, Skills and Abilities Required:
    • Advanced knowledge of Tableau and/or Alteryx
    • Knowledge in Python, R, SQL is a plus
    • Exceptional analytic and technical skills, including knowledge of market research tools, data science and business intelligence tools,
    • Experience explaining and performing a variety of statistical and data mining techniques
    • Experience developing audience-right high quality presentations Exceptional interpersonal and communication skills
    • Proven self-starter (comfortable with what could be a remote team) with demonstrated problem solving and organizational skills