Bain & Company, Inc.

Company Overview

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick.  The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries, and its deep expertise and client roster cross every industry and economic sector.

Position Summary

This role is responsible for business and technical analysis related to the use of the ServiceNow platform.  This includes supporting the implementation of new modules, as well as continuous improvement and support for existing modules.  The Analyst works with platform users from internal customer teams to understand complex business needs and recommend solutions that meet these requirements and follow ServiceNow best practices.  With some implementations this will involve working closely with a Software Implementation (SI) vendor.

Essential Functions

• Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities.  This will be as part of a team on larger initiatives and independently on smaller initiatives.
• Advocate and implement solutions where ServiceNow can be utilized to automate manual processes including the creation of Catalog Items and relevant documentation.
• Proactively monitor the stability and usability of the platform across environments, acting where necessary.
• Build and maintain integrations with external systems by leveraging IntegrationHub and Flow Designer.
• Recommend and perform platform upgrade planning, testing, and execution with the assistance of other team members.
• Assist in peer reviewing and testing fellow team members’ work.
• Provide ongoing support and assist with continual improvement of ServiceNow products implemented in Bain’s ServiceNow instance.  This may include ITSM, ITOM, ITAM, CSM, and HRSD products.

Qualifications