Bain & Company, Inc.

WHAT MAKES US A GREAT PLACE TO WORK
 We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009.

Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHERE YOU’LL FIT WITHIN THE TEAM
 As an Analyst on the Portfolio & Program Management team within our Technology Solutions group, you'll play a hands-on role in supporting internal software product teams—specifically those working with our Digital Adoption Platform (DAP), Pendo. Your contributions will help drive the adoption of digital products, improve the end-user experience, and deliver ongoing insights to inform product enhancements. This role is hybrid, with a base in Mexico City.

WHAT YOU’LL DO
Product Maintenance & Analytics (50%)

• Respond to product inquiries and troubleshoot issues, escalating when necessary
• Independently perform manual updates and optimize the product based on requests and personal judgment
• Run user surveys and analyze feedback to identify improvement areas
• Track and analyze product metrics, sharing insights regularly
• Test updates and enhancements to confirm continued functionality and usability

Manage Enhancement Requests (40%)

• Collaborate with users to understand requests and determine effective solutions
• Translate needs into actionable user stories and design solutions
• Partner with technical teams and third parties to execute enhancements
• Keep stakeholders informed throughout the process

Develop Domain Knowledge (10%)

• Build expertise in our Digital Adoption Platform (Pendo) through training and project work
• Partner with stakeholders to implement adoption strategies aligned to business goals
• Measure effectiveness using DAP dashboards and iterate for improvement
• Support broader Portfolio & Program Management initiatives as needed

ABOUT YOU

• 2+ years of professional experience, including 1 year in a systems-related role
• Practical experience gathering user needs and translating them into clear, actionable requirements
• Excellent communication and interpersonal skills
• Strong organization, attention to detail, and a proactive problem-solver
• Technically curious and eager to learn unfamiliar tools or systems
• Fluent in English (written and verbal)
• Able to work independently and collaboratively on varied projects
• Comfortable navigating a fast-paced, hybrid corporate environment based in Mexico City